Interactions
Since 2004, Interactions has been helping leading brands have millions of productive conversations with their busy customers every day, no matter if they’re talking, tapping, typing or swiping. With their Adaptive Understanding™ technology, they were the first to commercialize truly omnichannel Intelligent Virtual Assistants that combine artificial intelligence and human understanding.
Type:
Social Media Management
Type:
Social Media Management
Type:
Social Media Management
Company:
interactions.com
Company:
interactions.com
Company:
interactions.com
Goals & Objectives
Interactions approached us looking for a way to make their social media feeds feel like a more connected part of their business. They were looking to partner with someone who could work alongside their existing marketing team to help them create better content but also help create a content strategy that aligned organization-wide.
Content Creation Systems
Step into the organization to serve as an extension of the existing marketing team to create and manage content across LinkedIn and Twitter.
Strategic Vision
Wade through the current strategies and systems in place to develop a content marketing strategy that brought together the goals of every department.
Drive Engagement
Learn the brand inside-and-out to create content that reached their intended audience to prompt curiosity and encourage them to take meaningful action.
Continual Growth
Define the metrics that mattered across every platform and put together the strategies to grow them year-after-year.
Goals & Objectives
Interactions approached us looking for a way to make their social media feeds feel like a more connected part of their business. They were looking to partner with someone who could work alongside their existing marketing team to help them create better content but also help create a content strategy that aligned organization-wide.
Content Creation Systems
Step into the organization to serve as an extension of the existing marketing team to create and manage content across LinkedIn and Twitter.
Strategic Vision
Wade through the current strategies and systems in place to develop a content marketing strategy that brought together the goals of every department.
Drive Engagement
Learn the brand inside-and-out to create content that reached their intended audience to prompt curiosity and encourage them to take meaningful action.
Continual Growth
Define the metrics that mattered across every platform and put together the strategies to grow them year-after-year.
Results
Within our first year of working with Interactions, we were able to build them a content system that integrated the ideation, feedback, and approvals of all vested departments that kept everyone aligned on their goals through meaningful growth.
Skyrocketed Performance
After spending the first couple months with the team, we implemented an entirely overhauled way to view content creation as well as a new content strategy that saw an immediate impact in Interactions social metrics across both LinkedIn and Twitter.
Content Accessibility
After discovering a need for cross-department accessibility into the content creation process, we built an entirely custom content scheduler, approval heirarchy, and campaign planner that connected strategies between departments.
Results
Within our first year of working with Interactions, we were able to build them a content system that integrated the ideation, feedback, and approvals of all vested departments that kept everyone aligned on their goals through meaningful growth.
Skyrocketed Performance
After spending the first couple months with the team, we implemented an entirely overhauled way to view content creation as well as a new content strategy that saw an immediate impact in Interactions social metrics across both LinkedIn and Twitter.
Content Accessibility
After discovering a need for cross-department accessibility into the content creation process, we built an entirely custom content scheduler, approval heirarchy, and campaign planner that connected strategies between departments.
Results
Within our first year of working with Interactions, we were able to build them a content system that integrated the ideation, feedback, and approvals of all vested departments that kept everyone aligned on their goals through meaningful growth.
Skyrocketed Performance
After spending the first couple months with the team, we implemented an entirely overhauled way to view content creation as well as a new content strategy that saw an immediate impact in Interactions social metrics across both LinkedIn and Twitter.
Content Accessibility
After discovering a need for cross-department accessibility into the content creation process, we built an entirely custom content scheduler, approval heirarchy, and campaign planner that connected strategies between departments.
Impressions
49%
Engagements
344%
Post Link Clicks
701%
Engagement Rate
198%
Video
Social Graphics
Copywriting
See you never, long call times and inefficient customer interactions. ✌️
Introducing Task Orchestration: our latest AI-powered agent assist solution (and your newest best friend) that’s already slashing customer call times and reducing Agent Handle Time by 6 minutes for some of the most challenging requests in the web services industry.
By blending AI with human expertise, Task Orchestration transforms how complex customer interactions are managed.
This innovation minimizes the need for live agents, streamlining processes, and gives customers faster, more effortless interactions.
All while lowering agent costs and increasing productivity.
Ready to revolutionize your contact center?
Learn more about Task Orchestration here: https://lnkd.in/dXfRSQ5N
hashtag#CustomerExperience hashtag#ContactCenter hashtag#AgentEfficiency hashtag#AI hashtag#CustomerService hashtag#Innovation
See you never, long call times and inefficient customer interactions. ✌️
Introducing Task Orchestration: our latest AI-powered agent assist solution (and your newest best friend) that’s already slashing customer call times and reducing Agent Handle Time by 6 minutes for some of the most challenging requests in the web services industry.
By blending AI with human expertise, Task Orchestration transforms how complex customer interactions are managed.
This innovation minimizes the need for live agents, streamlining processes, and gives customers faster, more effortless interactions.
All while lowering agent costs and increasing productivity.
Ready to revolutionize your contact center?
Learn more about Task Orchestration here: https://lnkd.in/dXfRSQ5N
hashtag#CustomerExperience hashtag#ContactCenter hashtag#AgentEfficiency hashtag#AI hashtag#CustomerService hashtag#Innovation
Interactions
15,578 followers
2 mo
When you’re good, you’re good. But when you’re great, you win gold. 🏆
Congratulations to Evergy on their Gold Award for Excellence in Digital Experience Chartwell’s 21st annual Best Practices Awards!
We're incredibly proud of our partnership with the Evergy team in creating their (now award-winning!) IVA solution that handled over 40,000 service transactions in its debut year -- all while improving the customer experience and reducing contact center costs.
Talk about a productivity boost. 🤯
Join us in celebrating Evergy’s well-deserved win and catch them at hashtag#EMACS in San Antonio this October!
https://lnkd.in/gnSN4JYx
hashtag#CustomerExperience hashtag#DigitalTransformation hashtag#UtilityInnovation hashtag#IVASolutions
When you’re good, you’re good. But when you’re great, you win gold. 🏆
Congratulations to Evergy on their Gold Award for Excellence in Digital Experience Chartwell’s 21st annual Best Practices Awards!
We're incredibly proud of our partnership with the Evergy team in creating their (now award-winning!) IVA solution that handled over 40,000 service transactions in its debut year -- all while improving the customer experience and reducing contact center costs.
Talk about a productivity boost. 🤯
Join us in celebrating Evergy’s well-deserved win and catch them at hashtag#EMACS in San Antonio this October!
https://lnkd.in/gnSN4JYx
hashtag#CustomerExperience hashtag#DigitalTransformation hashtag#UtilityInnovation hashtag#IVASolutions
Interactions
15,578 followers
2 mo
Imagine performing the equivalent workload of nearly 4,000 contact center agents with one sleek solution.
That’s exactly what our hashtag#IVA achieved in Q1 by handling queries without breaking a sweat.
Through our 20-year global record of hashtag#CX innovation, our Conversational AI can unlock the equivalent of an army of agents, all rolled into one powerhouse solution.
Discover how we’re revolutionizing the CX landscape across a variety of industries by setting new benchmarks in automation and efficiency inside contact centers: https://lnkd.in/gmCuxMgx
Imagine performing the equivalent workload of nearly 4,000 contact center agents with one sleek solution.
That’s exactly what our hashtag#IVA achieved in Q1 by handling queries without breaking a sweat.
Through our 20-year global record of hashtag#CX innovation, our Conversational AI can unlock the equivalent of an army of agents, all rolled into one powerhouse solution.
Discover how we’re revolutionizing the CX landscape across a variety of industries by setting new benchmarks in automation and efficiency inside contact centers: https://lnkd.in/gmCuxMgx
Interactions
15,578 followers
2 mo
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Copyright Strupek 2024 - All Rights Reserved
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Copyright Strupek 2024 - All Rights Reserved